Policy

Packaging

Glassware and ceramic items are carefully packaged using a combination of packing peanuts and bubble wrap. The packing peanuts are biodegradable… and in fact, edible! The bubble wrap, is not edible but does a great job of keeping individual items safe. This packaging method has been quite successful in getting glasswares and ceramics safely to their recipients.

Paper goods are shipped in sturdy flat mailers to prevent bends and folds during transit.

Shipping

Unless otherwise discussed, all items will be shipped via Priority Mail within 5-7 business days from the point of purchase. Once shipped, you will receive email confirmation which includes the tracking information to your package/s.

Once your order has shipped, it is expected to arrive at United States destinations within 2-3 business days and most overseas destinations within approximately 2 weeks. Overseas arrival dates may vary due to the particular customs policies of that country.

Refunds

Custom work, due to its inability to be resold, is non-refundable unless items are received in damaged condition at which point we can discuss replacements and/or refunds. If you are receiving a custom order, photo proofs of work in progress can be emailed to you to ensure that MEKU is creating something you love.

If you are unhappy with your non-customized purchase, you may return the item within 10 days for a full refund or exchange on the item. Unfortunately, the return shipping costs cannot be covered.

On the chance that your item/s reach you in damaged condition or an incorrect order was received, please promptly send photo proofs to receive a full refund or replacement/s.

Feel free to contact us with any other questions/concerns.